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Installation Manual

Registered Device Installation Manual

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Precision Biometric India Pvt Ltd

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Installation Manual Document Information Attribute Document Name Document # Date Created Author Version

Value RD Service Installation Manual – PB300 BMS/16/UIDAI-RegisteredDevice/350/003 08th Jul 2017 Balasubramaniyan B 1.0

Version Changes Version Modification Modified by # Date 1.0 08th Jul 17 Balasubramaniyan

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Installation Manual Contents 1.

Introduction ......................................................................................................................................... 4 1.1. Summary ...................................................................................................................................... 4 1.2. Scope ............................................................................................................................................ 4 1.3. Audience ...................................................................................................................................... 4 2. Registered Device ............................................................................................................................... 4 2.1. Registration of device .................................................................................................................. 4 3. System Requirement ........................................................................................................................... 5 3.1. Windows ...................................................................................................................................... 5 3.2. Android ........................................................................................................................................ 5 4. Installation Procedure ......................................................................................................................... 6 4.1. Windows ...................................................................................................................................... 6 4.2. Android ...................................................................................................................................... 16 5. Error Code ......................................................................................................................................... 16 Appendix A - Key information ................................................................................................................. 17 Appendix B – Frequently Asked Questions.............................................................................................. 18 Appendix C – Reach us............................................................................................................................. 24

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Installation Manual 1. Introduction 1.1. Summary The Registered Device Service, formerly called as RD Service, provide a common interface for the application developer to integrate the STQC certified registered biometric devices. The registered biometric devices implies that the biometric device used in the application should be registered in the UIDAI server. Our RD Service will automatically register the connected device in the UIDAI server. For more information on device registered, check the section 3. 1.2. Scope This document covers detailed description of the procedure involved in the installation of RD Service. 1.3. Audience The intended audience are software developer, implementation team, system integrators and Customers. 2. Registered Device 2.1. Registration of device The Biometric device used in the application should be registered with UIDAI for proper functioning. Once the device is connected to the host system, our RD Service will automatically register the device with UIDAI Server. Once the registration is successful, then the device is operational. To register the biometric device with UIDAI, device information should be available in Precision Device Management Server and host system should be connectable to Precision Device Management Server. Please find the server information below. SL NO 1 2 3

Particular DNS Address Public IP Address Port

Details pbrdms.precisionbiometric.co.in 122.183.251.118 443

If the information is not available in the server, RD Service will prompt an error message as “Invalid Device connected, Please contact device vendor”. In this case, share the device serial number to Precision Technical team (check the Appendix C for more information).

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Installation Manual 3. System Requirement The following table describes the minimum hardware and software requirement for RD service as per UIDAI specification: 3.1. Windows SL Component NO Hardware Requirement 1 Operating System 2 RAM 3 Hard disk 4 Port 5 6

Rights Browser

Software Requirement 1 .Net Framework

Minimum Requirement

Windows 7 & above 2 GB 500 MB free space 11100 to 11120 (RD Service run in any one port) Administrator right Internet explorer 8 & above, google chrome, Mozilla Firefox, opera

4.5.1

3.2. Android SL Component NO Hardware Requirement 1 Operating System 2 RAM 3 Port 4 USB Version

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Minimum Requirement

4.4 & above 512 MB & above USB host enabled 2.0 & above

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Installation Manual 4. Installation Procedure 4.1. Windows Before starting the installation of RD Service, please make sure that the following condition are met: 1. Check the system minimum requirements are met (check section 3.1 for more information) 2. Unplug the device, if device is plugged in the system. Follow the below procedure to installation the RD Service: 1. Login into the system as administrator 2. Download the RD Service to local system.

3. Right click “PBRDService.exe” and select Run as administrator 4. Please close all running browsers & unplug the fingerprint scanner from the system and press OK button to proceed the installation otherwise click Cancel button to cancel the installation.

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Installation Manual 5. If the RD Service is already installed the following screen will appear: a. Click OK

b. Click Close

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Installation Manual c. Click Yes to restart the system and No to restart the system later. But it is mandatory to restart the system

6. Once the system is restarted, Right click “PBRDService.exe” and select Run as administrator 7. Please close all running browsers & unplug the fingerprint scanner from the system and press OK button to proceed the installation otherwise click Cancel button to cancel the installation.

8. Click on Next to start the installation

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Installation Manual 9. Click on I Agree

10. Click on Next

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Installation Manual 11. Click on Install

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Installation Manual 12. If Biometric Scanner drivers are installed already, the following screen will appear. a. Click on OK to remove the previous installation

b. If the Device driver is already installed, the following screen will appear. Select Repair U.are.U4500 Sensors DDK and click on Finish

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Installation Manual c. Click close to close the wizard

d. Click Close to close the wizard

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Installation Manual e. Click on Next to start the new installation of U.are.U 4500

f. Click Next to continue the installation

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Installation Manual g. Click Next to continue the installation

h. Click close to close the wizard

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Installation Manual 13. If the management client is already installed, the following screen will appear: a. Click on ok to remove the previous installation

b. Click on Close

14. Click on Close to complete the installation.

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Installation Manual

Note: It is highly recommended to reboot the system after successful installation. Once the installation is completed, please make sure that the following services are running: 1. Go to run prompt, type services.msc and press enter 2. Search for the following services a. PrecisionBiometricService b. PrecisionManagementClient c. PrecisionRDService 3. The services should be in started status. If any one of the services are not found, check the FAQ for more details.

4.2. Android Precision RD Service will not support PB300 in android. For android based mobile / tablet, procure PB510 which support both windows and android. 5. Error Code This section will brief the list of error codes and their description: SL NO 1

Error Code 100

2 3 4

110 120 130

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Error Description Invalid PidOptions input. XML should strictly adhere to the spec Invalid value for fType Invalid value for fCount Invalid value for iType

Action to be taken Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue

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Installation Manual 5 6 7 8

140 150 160 170

9 10 11 12 13 14

180 190 200 210 700 710

15

720

16 17 18

730 740 750

19 20 21

760 770 999

Invalid value for iCount Invalid value for pidVer Invalid value for timeout Invalid value for finger / iris position Face matching not supported Invalid PID format Invalid value for demo xml Protobuff format not supported Capture time out Device is used by another application Device not ready Capture Failed Device needs to be reinitialized RD Service does not support fingerprint RD Service does not support iris Invalid URL Internal error

Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue Try capture again Biometric capture is involved by another application, try capture image after some time Check info / errInfo element for more information Try capture again Unplug the device and plug it again Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue Contact Application vendor to resolve the issue Check the err / errInfo element for more information

Appendix A - Key information These are the key information, you should know: RD Service Installation folder: If the windows operating system is x86 based, the installation folder will be “C:\Program Files\Precision Biometric\PBRDService” and if it is x64 based, the installation folder will be “C:\Program Files(x86)\Precision Biometric\PBRDService”. RD Management Client Installation folder: If the windows operating system is x86 based, the installation folder will be “C:\Program Files\Precision Biometric\PBManagementClient” and if it is x64 based, the installation folder will be “C:\Program Files(x86)\Precision Biometric\PBManagementClient”. Access Log files: Procedure to be followed to access the log files: 1. Login into the system as administrator

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Installation Manual 2. Open the “Run” prompt, type “temp” and press enter. If there is any folder with the name “Precision Biometric”, zip it and send the same to Precision Team. 3. Open the “Run” prompt, type “%temp%” and press enter. If there is any folder with the name “Precision Biometric”, zip it and send the same to Precision Team. Appendix B – Frequently Asked Questions 1) How to install .Net Framework in the client system? Follow the below steps to download and install .Net Framework: 1. Open the following url in web browser or Search for .net framework 4.5.1 offline installer in google website (http://www.google.co.in) http://www.microsoft.com/en-in/download/details.aspx?id=40779 2. Download the .Net Framework 3. Double click on the executable to install the .net framework. If you are facing any issue during installation, search in internet “how to install or enable .Net framework 3.5 in operating system”. Replace the work “operating system” with the OS version. For e.g., windows 7 or windows 8 etc. 2) What I have to do, when there is no “PrecisionBiometricService” service in my system? This message will appear due to the following reasons: 1. Biometric Device drivers are not properly installed. To resolve this issue, 1. Open the Drivers folder in RD Service downloaded Package

2. Install the application available in the folder. If you are still facing the problem, contact the Precision Biometric – Support Team or write us ([email protected]) about the error or contact the support team or concern person.

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Installation Manual 3) What I have to do, when there is no “PrecisionManagementClient” service in my system? This message will appear due to the following reasons: 1. Precision Management Client application is not installed properly To resolve this issue, 1. Open the ManagementClient folder in RD Service downloaded Package.

2. Install the PBManagementClient.exe If you are still facing the problem, contact the Precision Biometric – Support Team or write us ([email protected]) about the error or contact the support team or concern person. 4) What I have to do, when there is no “PrecisionRDService” service in my system? This message will appear due to the following reasons: 1. RD Service not properly installed To resolve this issue, 1. Install the RD service. Please check the installation section for more information. If you are still facing the problem, contact the Precision Biometric – Support Team or write us ([email protected]) about the error or contact the support team or concern person. 5) What I have to do, when I get “Biometric SDK is not available” as notification message? This message will appear due to the following reasons: 1. RD service not installed properly installed. 2. Components of RD Service is not installed To resolve this issue, 1. Login into the system as administrator 2. Reinstall the RD Service Package (Check the 4.1 for more information) If you are still facing the problem, contact the Precision Biometric – Support Team or write us ([email protected]) about the error or contact the support team or concern person.

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Installation Manual 6) What I have to do, when I get “Invalid device connected, please contact device vendor” as notification message? This message will appear due to the following reasons: 1. Biometric Scanner serial number is not available in the Precision Management server. To resolve these issue, 1. Make sure that the biometric scanner is purchased from Precision. If yes, share the serial number of the device to Precision Biometric support (Check Appendix C for more details) If you are still facing the problem, contact the Precision Biometric – Support Team or write us ([email protected]) about the error or contact the support team or concern person. 7) What I have to do, when I get “unable to connect to server” as notification message? This message will appear due to the following reasons: 1. Internet connection is not available 2. Not able to connect to Precision Management Server To resolve this issue 1. Make sure that the system is connect to internet 2. Make sure that the Precision Management Server IP address or URL is not blocked by the antivirus or windows firewall. Check section 2 for more information on Management Server IP Details 3. If the client system is connected under a network, make sure that the Precision Management Server IP address is included as an exception in Network Firewall rules, both Inbound and Outbound rules. If you are still facing the problem, contact the Precision Biometric – Support Team or write us ([email protected]) about the error or contact the support team or concern person. 8) What I have to do, when I get “update required” as notification message? This message will appear due to the following reasons: 1. New version of RD Service is available To resolve this issue: 1. Download and install the latest version of rd service. Please note that the latest version of RD service will be automatically downloaded via the default browser, Click on save button, if required. If you are still facing the problem, contact the Precision Biometric – Support Team or write us ([email protected]) about the error or contact the support team or concern person.

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Installation Manual 9) What I have to do, when I get “Precision Biometric Scanner not connected to the system, Please connect and try again” as message? This message will appear due to the following reasons: 1. Precision supported biometric scanner is connected to the system 2. USB port might be blocked 3. Scanner drivers might not be installed properly To resolve this issue, 1. Check whether the biometric scanner is connected to the system properly 2. If you are still facing the same problem, unplug the device and connect it in other USB port (Try in all available USB port) 3. If you are still facing the same problem, Login into the system as administrator. Open the Device Manager and find any device with name “PC Camera” under “Imaging Device”.

4. If you are able to find the device, go to “run” prompt and then type “services.msc”, press Enter. Find the service in the name of “PrecisionBiometricService”, restart it and then check in the application. If you are not able to find the device, proceed to next step. 5. If you find any device with “examinatory (!) Or question (?)”, Go to the RD Service Package location and open the “drivers” folder and install the “Precision-UareU4500.exe”. Once the driver installation completed, go to “run” prompt and then type “services.msc”, press enter. Find the service in the name of “PrecisionBiometricService”, restart it and then check in the application. If you are still facing the problem, contact the Precision Biometric – Support Team or write us ([email protected]) about the error or contact the support team or concern person. 10) What I have to do, when I get “System Time is Incorrect, Please set the correct Date and Time” as notification message? This message will appear due to the following reasons: 1. System date and time is synchronous with UIDAI server To resolve this issue, 1. Make sure that the system date and time is correct CONFIDENTIAL

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Installation Manual

2. Make sure that the system time zone is correct. To check the system time zone, follow the below procedure a. Click Start and select Control Panel b. Make sure that the control panel is arranged by small icons. To Change arrangement, Click View by and select small icons

c. Click on Date and Time

d. Make sure that the time zone is set correctly

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If you are still facing the problem, contact the Precision Biometric – Support Team or write us ([email protected]) about the error or contact the support team or concern person. 11) What I have to do, when I get “Registration Failed” as notification message? This message will appear due to the following reasons: 1. If there is any communication failure between the host system and Precision Management Server To resolve this issue: 1. Make sure that the internet connection is available 2. Unplug the scanner and plug it again, wait for five minutes. If you are still facing the problem, contact the Precision Biometric – Support Team or write us ([email protected]) about the error or contact the support team or concern person. 12) What I have to do, when I get “Key rotation failed” as notification message? This message will appear due to the following reasons: 1. If there is any communication failure between the host system and Precision Management Server To resolve this issue: 1. Make sure that the internet connection is available 2. Unplug the scanner and plug it again, wait for five minutes. If you are still facing the problem, contact the Precision Biometric – Support Team or write us ([email protected]) about the error or contact the support team or concern person.

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Installation Manual Appendix C – Reach us For any assistance feel free to contact the Precision Biometric Technical Support Team.  Phone : 044 – 3301 5161 / 162 / 179  Email : [email protected]

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